Multiple Choice
Which of the following features does not illustrate a contribution that the customer can make in the delivery of services?
A) Substitution of customer labor for provider labor.
B) Smoothing service demand.
C) Service standardization.
D) None of the above.
Correct Answer:

Verified
Correct Answer:
Verified
Related Questions
Q17: Check processing is an example of a
Q18: Dry cleaning is an example of a
Q19: A factor that simplifies the design of
Q20: A service blueprint with a large number
Q21: Internet _ shared the highest customer satisfaction
Q23: Intellectual property rights allow the owner to
Q24: The "line of visibility" found in a
Q25: Intellectual property is a creation of the
Q26: Only _ exceeded the United States in
Q27: A service blueprint will not facilitate creative