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    Business
  3. Study Set
    Service Management Operations
  4. Exam
    Exam 4: The Service Encounter
  5. Question
    Situational Vignette, Role Playing, and Direct Questioning All Have Been
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Situational Vignette, Role Playing, and Direct Questioning All Have Been

Question 11

Question 11

True/False

Situational vignette, role playing, and direct questioning all have been used in evaluating potential front-line employees.

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