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  3. Study Set
    Service Management Operations
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    Exam 4: The Service Encounter
  5. Question
    In an Organization That Has Empowered Its Front-Line Employees, the Middle
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In an Organization That Has Empowered Its Front-Line Employees, the Middle

Question 21

Question 21

Multiple Choice

In an organization that has empowered its front-line employees, the middle managers become ________.


A) obsolete
B) facilitators
C) inspectors
D) supervisors

Correct Answer:

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