Multiple Choice
Which of the following is not a method service facilities use to provide orientation for customers?
A) Signs and color codes to indicate direction.
B) Use of walled cubicles to ensure privacy.
C) Use of artifacts.
D) Franchised services that use formula facilities.
Correct Answer:
Verified
Correct Answer:
Verified
Q13: What defines the capacity of a service
Q14: The design of facilities is dependent entirely
Q15: A product layout would facilitate the concept
Q16: The bottleneck activity of a process is
Q17: Rush order flow time and throughput time
Q19: The servicescape can influence perceived quality.
Q20: In a product layout, the bottleneck operation
Q21: The CRAFT program for facility layout uses
Q22: The advent of the "hub and spoke"
Q23: Which of the following retail servicescapes would