Multiple Choice
Data Envelopment Analysis (DEA) is a method for ________.
A) measuring a firm's quality performance by comparing it with other companies that are recognized as "best in class"
B) determining the feasibility of technological innovations in service operations
C) analyzing the gap between the service customer's expectations and perceptions
D) comparing the efficiency of multiple service units that provide similar services
Correct Answer:
Verified
Correct Answer:
Verified
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