What Is Total Quality Management (TQM)

Multiple Choice

What is total quality management (TQM) ?

A) TQM is an integrated organization-wide strategy for improving product and service quality. 
B) TQM is a specific technique used to reposition a company's product so as to justify higher prices. 
C) TQM is based on four mutually reinforcing principles: customer focus,customer satisfaction,participative management,and delegation. 
D) TQM was developed and is monitored by the International Organization of Standards to monitor employee satisfaction.