Multiple Choice
Angie was so embarrassed by her boyfriend's behaviour at a restaurant. The waiter brought out the wrong order and her boyfriend told him it was wrong but the waiter wasn't very nice about it. Then her boyfriend started yelling at him, calling him an idiot, and demanded to see the manager. People were staring at them and she just wanted him to stop carrying on like that. What type of behaviour was Angie's boyfriend demonstrating?
A) negative word-of-mouth
B) retaliatory revenge
C) rancorous revenge
D) negative public publicity
Correct Answer:

Verified
Correct Answer:
Verified
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