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    Exam 4: Communicating Routine Messages and Building Goodwill
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    When Making a Claim by Using Online Customer Support,what Information
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When Making a Claim by Using Online Customer Support,what Information

Question 39

Question 39

Multiple Choice

When making a claim by using online customer support,what information should be provided first?


A) Name and contact information
B) Statement of goodwill
C) A list of product defects
D) Reason for writing
E) Where item was bought and price

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