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    Business Communication Polishing Study Set 3
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    Exam 4: Communicating Routine Messages and Building Goodwill
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    Messages That Will Not Surprise,disappoint,or Anger the Audience Are Considered
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Messages That Will Not Surprise,disappoint,or Anger the Audience Are Considered

Question 34

Question 34

Multiple Choice

Messages that will not surprise,disappoint,or anger the audience are considered to be ________ messages.


A) direct
B) goodwill
C) routine
D) claims
E) confirmation

Correct Answer:

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