What Is the Focus of Total Quality Management (TQM)

Multiple Choice

What is the focus of total quality management (TQM) ?

A) TQM recognizes that perfect quality can never be attained, so it focuses on attainable short-term results.
B) TQM calls for the establishment of a quality department that is staffed by specialists who have complete authority and responsibility to initiate quality improvement programs.
C) TQM recognizes that quality is defined by the preferences and perceptions of the customer.
D) TQM emphasizes the role of the individual rather than the role of teams.