Ted Jokes with His Employees at the End of Every

Multiple Choice

Ted jokes with his employees at the end of every weekly staff meeting. He notices that Jeanne appears sullen and uninterested in his jokes today and wonders if something he said offended her. Which statement describes what is happening in this situation?

A) Ted is trying to discern the body language of the employee. There may or may not be a message here. Perhaps Jeanne is simply tired.
B) Jeanne is exercising her active listening skills. Ted has probably misinterpreted her concentration for disinterest.
C) This shows why managers should only communicate business needs with employees, omitting casual, more informal conversation.
D) This is a situation in which verbal communication is more meaningful than nonverbal communication.