Contemporary Firms Encourage Employees to Use E-Mail to Communicate with Fellow

Multiple Choice

Contemporary firms encourage employees to use e-mail to communicate with fellow employees, suppliers, and customers. What is the key to delivering effective messages?

A) including no more than five words in the subject line
B) making certain that the message always has a positive tone
C) always putting the most unpleasant or controversial part of the message near the beginning
D) structuring the message to take into account how the audience is likely to respond to it