Lightspeed.com (Scenario) Edwin Edwards Is a Team Leader for Lightspeed.com, an E-Business

Multiple Choice

Lightspeed.com (Scenario)
Edwin Edwards is a team leader for Lightspeed.com, an e-business that has employees in every global time zone. Some of the factors that the team has to contend with are deadlines, strong work ethic, creativity-innovation chain, high-speed turnaround, and professionalism. As a team leader, Edwin sees team members via videoconference only a few times per year or via compressed video via Internet a few times more per year. A frustration that he is encountering himself is that he works with all of these people and does not have control over their "actual" work or the few organizational rules, regulations, and policies. Yet, due to the position he is in, he feels he gets all of their complaints. The team does not deal well when a member offers an "off-the-wall" solution to a team problem. Team members seem to have more trouble with this than any other team-conflict issue. What he likes most about leading the team is that they seem to prefer getting their objectives accomplished instead of wasting time trying to decide who should be doing what tasks.
-If Edwin decided to replace some employee work time with a new telephone menu system to improve productivity,this would be an example of ________.

A) work specialization
B) formalization
C) decentralization
D) automation