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    Exam 11: Building a Customer-Centric Organizationcustomer Relationship Management
  5. Question
    Automatic Call Distribution Directs Customers to Use Touch-Tone Phones or Keywords
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Automatic Call Distribution Directs Customers to Use Touch-Tone Phones or Keywords

Question 67

Question 67

True/False

Automatic call distribution directs customers to use touch-tone phones or keywords to navigate or provide information.

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