Question 1

A drone is an unmanned aircraft that can fly autonomously, or without a human.Amazon.com is piloting drone aircraft for package deliveries.

Accepted Answer

A) True 
 B)False  True

Question 2

Contact management falls under the category of the customer service department's CRM tools.

Accepted Answer

A) True 
 B)False  False

Question 3

What is a contact center or call center?

Accepted Answer

A)  a place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone
B)  customers use the web to find answers to their questions or solutions to their problems
C)  a system that gathers product details and issue-resolution information, which can be automatically generated into a script for the representative to read to the customer
D)  a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products A

Question 4

Interactive voice response routes inbound calls to available agents.

Accepted Answer

A) True 
 B)False

Question 5

Logistics includes the increasingly complex management of processes, information, and communication to take a product from cradle to grave.Cradle to grave provides logistics support.

Accepted Answer

A) True 
 B)False

Question 6

What allows an organization to reduce the cost and time required during the design process of a product?

Accepted Answer

A)  supply chain event management
B)  selling chain management
C)  collaborative engineering
D)  collaborative demand planning

Question 7

Discuss the current technologies that organizations are integrating in enterprise resource planning systems.

Accepted Answer

The answer of Discuss the current technologies that organizations are...

Question 8

What is the integration of a company's existing management information systems?

Accepted Answer

A)  backward integration
B)  application integration
C)  data integration
D)  forward integration

Question 9

What is uplift modeling?

Accepted Answer

A)  a place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone
B)  customers use the web to find answers to their questions or solutions to their problems
C)  a system that gathers product details and issue resolution information, which can be automatically generated into a script for the representative to read to the customer
D)  a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products

Question 10

What promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tag?

Accepted Answer

A)  computer-aided design/computer-aided manufacturing
B)  maker movement
C)  makerspace
D)  RFID electronic product code

Question 11

A back order is an unfilled customer order for a product that is out of stock.

Accepted Answer

A) True 
 B)False

Question 12

CRM analysis technologies help organizations segment their customers into categories such as best and worst customers.

Accepted Answer

A) True 
 B)False

Question 13

Eprocurement is the business-to-business (B2B) online purchase and sale of supplies and services.

Accepted Answer

A) True 
 B)False

Question 14

CRM predicting technologies help organizations predict customer behavior, such as which customers are at risk of leaving.

Accepted Answer

A) True 
 B)False

Question 15

In which of the five basic supply chain activities do you build relationships with suppliers to procure raw materials?

Accepted Answer

A)  plan
B)  source
C)  deliver
D)  return

Question 16

Which of the following is not one of the five basic components of supply chain management?

Accepted Answer

A)  plan
B)  source
C)  analyze
D)  deliver

Question 17

Inventory cycle time is the frequency of inventory replacement.

Accepted Answer

A) True 
 B)False

Question 18

What is the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources?

Accepted Answer

A)  eintegration
B)  application integration
C)  data integration
D)  forward integration

Question 19

What is logistics?

Accepted Answer

A)  purchase goods and services to meet the needs of the supply chain
B)  includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain
C)  includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing
D)  occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain

Question 20

What is enterprise resource planning (ERP)?

Accepted Answer

A)  the management of information between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability
B)  the integration of all departments and functions throughout an organization into a single IT system (or integrated set of IT systems)  so employees can make decisions by viewing enterprisewide information about all business operations
C)  a means of managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability
D)  information that connects the plans, methods, and tools aimed at integrating separate enterprise system

Exam 8: Enterprise Applications: Business Communications

A drone is an unmanned aircraft that can fly autonomously, or without a human.Amazon.com is piloting drone aircraft for package deliveries.

Contact management falls under the category of the customer service department's CRM tools.

What is a contact center or call center?

Interactive voice response routes inbound calls to available agents.

Logistics includes the increasingly complex management of processes, information, and communication to take a product from cradle to grave.Cradle to grave provides logistics support.

What allows an organization to reduce the cost and time required during the design process of a product?

Discuss the current technologies that organizations are integrating in enterprise resource planning systems.

What is the integration of a company's existing management information systems?

What is uplift modeling?

What promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tag?

A back order is an unfilled customer order for a product that is out of stock.

CRM analysis technologies help organizations segment their customers into categories such as best and worst customers.

Eprocurement is the business-to-business (B2B) online purchase and sale of supplies and services.

CRM predicting technologies help organizations predict customer behavior, such as which customers are at risk of leaving.

In which of the five basic supply chain activities do you build relationships with suppliers to procure raw materials?

Which of the following is not one of the five basic components of supply chain management?

Inventory cycle time is the frequency of inventory replacement.

What is the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources?

What is logistics?

What is enterprise resource planning (ERP) ?