What Is Social Media Analytics

Multiple Choice

What is social media analytics?

A) analyzes text flowing across the Internet, including unstructured text from blogs and messages
B) the process of analyzing recorded calls to gather information; brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise
C) analyzes unstructured data to find trends and patterns in words and sentences
D) analyzes unstructured data associated with websites to identify consumer behavior and website navigation