Multiple Choice
Which of the following is true of defensive behavior?
A) Defensive comments increase trust and goodwill in the workplace.
B) People who make defensive comments often are good listeners.
C) Defensive comments shift attention away from listeners and to the speaker.
D) Avoiding defensiveness requires a high level of self-awareness and self-management.
E) Defensive comments encourage people to protect each other.
Correct Answer:
Verified
Correct Answer:
Verified
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