Robert Smiles a Lot When He Makes Presentations to Prospective

Multiple Choice

Robert smiles a lot when he makes presentations to prospective buyers of his product. He says he uses the smile to communicate the idea he is a friendly, helpful salesperson. In terms of the communication process, translating this idea into a smile is his way of:

A) decoding.
B) deceiving.
C) encoding.
D) encroaching.
E) deciding.