Multiple Choice
The salesperson for Spectrum Pool Products sent the buyer for a chain of store that was one of his biggest customers a newspaper clipping of the buyer's son showing the boy after he hit a grand slam in a Little League game and a congratulatory card. Which of the following factors involved in developing trust would be most affected by this gesture?
A) dependability
B) honesty
C) likeability
D) a customer orientation
E) competence
Correct Answer:
Verified
Correct Answer:
Verified
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