Multiple Choice
The first step Arbol Industries took in building a truly customer-focused business was to form a committee comprising the heads of all functions, called the Operating Committee. Which of the four key building blocks does this action illustrate?
A) senior management commitment
B) organizational realignment
C) support systems
D) support processes
E) revised financial metrics
Correct Answer:
Verified
Correct Answer:
Verified
Q1: How did Arbol Industries realign the organization
Q2: Once a business is successfully established as
Q3: How did the newly privatized British Airway's
Q4: Product-centric companies manage a portfolio of customers,
Q6: The organizational focus of a product-centric company
Q7: Customer focus is diametrically opposite to product
Q8: In a customer-focused business, senior management is
Q9: A business committed to collecting and disseminating
Q10: To demonstrate the commitment to customer focus
Q11: Essentially, customer focus means collecting and disseminating