In the Opening of This Chapter, Two Men's Reactions to Spam

Multiple Choice

In the opening of this chapter, two men's reactions to spam e-mail were described. The fact that neither of the men were able to shrug off their annoyance to the spam illustrates the fact that ____.

A) emotion is largely consciously controlled
B) emotion is largely outside conscious awareness
C) emotion is a positive coping skill
D) emotion is a negative coping skill