As a New Project Manager of a Call Center,you've Noted

Multiple Choice

As a new project manager of a call center,you've noted that the quality of customer service at the center is quite varied.Simply put,the service that exists at the call center is not what it should or could be.By making this comparison,you've uncovered a

A) service initiative.
B) performance gap.
C) management problem.
D) proactive need for change.
E) need for technological innovation.