Scenario B

Multiple Choice

Scenario B. A large, bureaucratic organization is about to undertake a massive change in the way they do business. These changes will include redesigning processes, reward systems and managerial selection and training. It is believed that these changes will ultimately create a more efficient, effective and profitable company and that the organizational culture will eventually shift as well. The senior leaders in the organization have studied the general model for managing resistance to change and believe that they are prepared for the situation.
-Which of the following techniques is used in this process to identify what prevents people from changing?

A) Performance gapping
B) Change analysis
C) Resistance analysis
D) Force-field analysis
E) Management analysis