Multiple Choice
In an attempt to improve upon customer service,Terrapin Toys decided to assign a team to investigate what kinds of services competing companies offered.The team discovered that a smaller company,Gorilla Games,Inc. ,seemed to have outstanding customer service.The team then determined the major differences between the two companies and developed a plan to incorporate the best elements of Gorilla Games,Inc into Terrapin Toys.This illustrates effective
A) environmental dynamism.
B) benchmarking.
C) strategic maneuvering.
D) cooperative action.
E) forecasting.
Correct Answer:
Verified
Correct Answer:
Verified
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