Ella's Company Cannot Afford to Give Their Customer Service Representatives

Multiple Choice

Ella's company cannot afford to give their customer service representatives (CSR) , who answer in-comping calls from customers who want to place orders or who have complaints, cost-of-living raises. They decide, instead, to give one-time bonuses based on CSR productivity. That is, more productive CSRs will get larger bonuses. This ensures ____.

A) underbenefiting
B) over-benefiting
C) equity
D) equality