The Practice (Scenario) Kelly Rae Works at an Ophthalmology Office Where She Has

Multiple Choice

The Practice (Scenario)
Kelly Rae works at an ophthalmology office where she has been employed as a technician for approximately one year. Due to a recent retirement of another employee, Kelly has been promoted to the position of clinic coordinator, where she is responsible for supervising and training other technicians, overseeing the doctors' schedules, and coordinating activities between the scheduling desk, the technicians, the insurance office, and the optical shop. Upon her promotion she was given a mandate by the doctors to "clean house" in an effort to make fundamental changes to enhance productivity.
-In an effort to change the attitudes,perceptions,and stereotypes that each group of technicians holds about each other,Kelly decides to use the popular OD technique of ________.

A) process consultation
B) team building
C) sensitivity training
D) intergroup development