Communication Process - New Policy on Overtime (Scenario)

Multiple Choice

Communication Process - New Policy on Overtime (Scenario)
Brett is vice-president of operations at Red Ink Corporation. Due to recent losses, the company has decided to eliminate voluntary overtime work, and to only pay overtime rates on extra work assignments authorized by top management. Brett chose his words carefully as he wrote the memo explaining the new company policy on overtime pay.
-The memo represents which part of the communication process?

A) feedback
B) decoding
C) message
D) channel