Project Team Communication Problems (Scenario)

Multiple Choice

Project Team Communication Problems (Scenario)
George Tanaka is an engineer by training and manager of a work team that consists of two engineers, four production workers, an accountant, and a purchasing manager. They are about to embark on a new project for their company. George has prepared a memo to explain the objectives of the work team. Some of the production workers and the accountant have come to George to seek clarification about the memorandum.
-George held a meeting with the work team to determine what had gone wrong.It was determined that members of the work team had varied experiences,different technical backgrounds,and conflicting perceptions and attitudes that interfered with their understanding of the assignment.These differences created which element of the interpersonal communication process?

A) encoding
B) noise
C) decoding
D) feedback