Communications Process Expert (Scenario)

Multiple Choice

Communications Process Expert (Scenario)
Margaret works as the human resource manager for Horizon Software, Inc., a company that focuses on the development and implementation of customized software applications for public and private sector organizations. The past few months have been very challenging, and unfortunately some key opportunities have been missed due to poor communication within the company. The employees have started complaining about an apparent lack of communication among company managers. Margaret decided that it was imperative to conduct an organizational communication workshop for these managers.
-Margaret states that the sender initiates a message by encoding a thought.Four conditions influence the effectiveness of an encoded message: the skills,attitudes,and knowledge of the sender,and the ________.

A) amount of interpersonal warmth
B) socio-cultural system
C) level of noise
D) knowledge of the receiver