Clarissa, VP of Operations, Was Looking for a New Direction

Multiple Choice

Clarissa, VP of operations, was looking for a new direction and asked Jack to manage the reorganization of the call center, even though he was less experienced than many of the managers in that department. Jack found that the other managers were not cooperative in giving him access to their current procedures or ideas about new ones, and he felt powerless to compel them. Clarissa most likely made the mistake of

A) Delegating inappropriate tasks to junior manager.
B) Delegating responsibility without also delegating adequate authority to Jack.
C) "Passing the buck" for Jack's performance.
D) Taking credit for Jack's accomplishments.
E) Overestimating Jack's capabilities.