Frenzied Cruise Vacationers Besiege Tatiana, Their Excursion Coordinator, and Her

Multiple Choice

Frenzied cruise vacationers besiege Tatiana, their excursion coordinator, and her fourteen assistants at the Port of Cozumel when they realize that all water excursions have been cancelled for no reason in particular. It takes them 4 minutes to find the customers an alternative excursion activity and customers cluster around them at the rate of 200 per hour. About how many customers are clustered around them, either receiving service or waiting in line to receive their valuable service if the service times are exponentially distributed and the arrivals follow a Poisson distribution?

A) 17.86
B) 14.17
C) 13.25
D) 19.66