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Which of the Following Is a Micro Practice That Was

Question 13

Multiple Choice

Which of the following is a micro practice that was adopted by "The Gang of Four" in the claims handling division of a Nordic insurance company?


A) Obeying management decisions about project representation
B) Handpicking loyal and skilled people to fill project roles
C) Disclosing and distributing information generously
D) Producing a memo supporting the management's position and aims

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