Jamie Nelson Works for a Telephone Company

Multiple Choice

Jamie Nelson works for a telephone company. She is interested in determining the satisfaction of the customers with the service provided by the company (for landline customers only) . She decides to collect data from the customers listed in the company's existing customer directory. In this scenario, the customer directory serves as a(n) _____.

A) sampling plan
B) element chart
C) sampling frame
D) quota
E) census