Matching
Place the letter for the appropriate value chain activity on the line in front of each item. Letters may be used more than once or not at all. Assume a manufacturer.
Premises:
delivery expense
toll free line for customer orders
depreciation expense on equipment in factory
customer support hot line
assembly line workers' wages
Responses:
production or purchases
distribution
research and development
marketing
design
customer service
Correct Answer:
Premises:
Responses:
production or purchases
distribution
research and development
marketing
design
customer service
Premises:
production or purchases
distribution
research and development
marketing
design
customer service
Responses:
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