All of the Following Statements Regarding Total Quality Management Are

Multiple Choice

All of the following statements regarding total quality management are true except

A) TQM emphasizes educating, training, and cross training employees to increase and broaden their skills.
B) TQM is a formal effort to improve quality throughout an organization's value chain.
C) TQM extends horizontally across business functions in the value chain.
D) TQM increases time spent on rework and warranty work.