Billy's Department Is in an Uproar

Multiple Choice

Billy's department is in an uproar.His most senior workers,Greta and Libby,are at the point of refusing to be in the same room at the same time.Billy investigated the problem and found that Greta established new procedures based on a corporate memo written in October last year.Libby refused to follow the procedures because of the follow-up memo written two weeks later.When Billy showed Greta and Libby both documents,the conflict ended.What was the source of the conflict?

A) Personality factors
B) Environmental factors
C) Informational factors
D) Perceptual factors
E) Role factors