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Jon Is a Manager of a Call Center Unit

Question 171

Multiple Choice

Jon is a manager of a call center unit. He is generally pretty optimistic about his employees and characterizes them as hard-working, conscientious people who just want to be treated with respect while doing their work. We could characterize Jon's view of his employees as being consistent with:


A) Theory X.
B) Theory Y.
C) Theory Z.
D) A Type A personality.

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