Gus,the General Manager at Fireball Manufacturing,has to Deliver a Negative

Multiple Choice

Gus,the general manager at Fireball Manufacturing,has to deliver a negative performance evaluation to Tina,a customer service representative.During the meeting,Gus first thanks Tina for her kindness to fellow employees,then he delivers the bad news.Finally he ends the review with an expression of goodwill.In this situation,Gus is applying the ______ approach for delivering the bad-news message.

A) sandwich
B) teaser
C) buffer
D) sugarcoat
E) direct