Multiple Choice
When responding to a customer request or complaint,how can a writer achieve the best results possible?
A) By indicating how company policy determines the response to the request or complaint
B) By indicating a more appropriate method of filing the request or complaint
C) By identifying who is at fault regarding the request or complaint,and then offering a solution anyway
D) By offering future discounts and benefits to ensure loyalty
E) By showing understanding for the customer request or complaint
Correct Answer:
Verified
Correct Answer:
Verified
Q41: In today's digital age,handwritten thank-you notes _.<br>A)are
Q42: A thank you note that is hand
Q43: _ benefits are advantages that someone else-a
Q44: The direct approach is more likely to
Q45: If your audience will not understand your
Q47: Sympathy messages _.<br>A)must only be sent to
Q48: The main challenge in writing a good
Q49: When using for-your-information messages,who is likely to
Q50: Which of the following is most likely
Q51: To make it easy for an audience