If a Customer Posts a Sensitive Matter on Social Media,but

Multiple Choice

If a customer posts a sensitive matter on social media,but the organization does not have enough information to respond properly,what should the organization do?

A) Ignore the complaint
B) Research the complaint and respond after identifying details
C) Ask the customer to contact you to work out the details
D) Tweet a request to all followers for additional information
E) Email the customer so the matter can be handled privately