True/False
TQM expands the traditional view of quality which is looking only at the quality of the final product or service to looking at every aspect of an organization that affects quality and customer satisfaction.
Correct Answer:
Verified
Correct Answer:
Verified
Q65: Cause-and-effect diagrams are sometimes called:<br>A)scatter diagrams<br>B)flow diagrams<br>C)control
Q66: Excellence Canada has divided its quality certification
Q67: Monitoring,testing,and correcting quality problems after they occur
Q68: ISO 9002 is an international standard for
Q69: Process management is not one of the
Q71: The degree to which a product satisfies
Q72: Organizational improvement in a traditional organization tends
Q73: Which of the following is not true
Q74: Relative to traditional organizations,TQM involves:<br>A)greater orientation towards
Q75: A fishbone diagram would be used to:<br>A)categorize