True/False
If you must apologize, apologize once early in the message and again in the closing.
Correct Answer:

Verified
Correct Answer:
Verified
Related Questions
Q70: A _ is a neutral or positive
Q71: Which of the following would be the
Q72: Buffers are appropriate for correspondence within Canada
Q73: Effective negative letters make a point of
Q74: Which of the following is NOT a
Q76: In a bad news message to subordinates,
Q77: The refusal should be in its own
Q78: When you have a particularly good alternative
Q79: Which of the following is NOT a
Q80: Is the subject line "Improving Customer Service"