Multiple Choice
Which of the following strategies is the BEST explanation of where and how to present negative elements in a routine message?
A) Place them at the beginning, to get them out of the way and help the reader focus on the positive throughout the rest of the message
B) Place them in the middle (so that the first and last impressions in the message remain positive) , and present them as positively as possible, but make sure they're clear
C) Leave them out entirely; they're not appropriate material for routine messages
D) Place them at the end, so that less committed readers may miss them altogether
Correct Answer:

Verified
Correct Answer:
Verified
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