Multiple Choice
What is wrong with the following service goal posted in a restaurant: "Do not keep customers waiting too long to be served"?
A) It is too formal
B) It is not actionable
C) It is not specific enough
D) It does not reflect the goal of the restaurant,which is to provide service quality
E) It is not responsive to customer needs
Correct Answer:
Verified
Correct Answer:
Verified
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Q3: Which of the following is NOT a
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Q6: _ customer-defined standards are opinion-based measures and
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