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One of the Four Seasons Hotel's Customer-Defined Standards Is "Staff

Question 41

Multiple Choice

One of the Four Seasons Hotel's customer-defined standards is "staff will speak to guests in an attentive,natural,and courteous manner." This is an example of a(n) ________ customer-defined standard.


A) Responsive
B) Intangible
C) Informal
D) Measurable
E) Soft

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