After Determining That Reliability Was a Major Concern for Its

Multiple Choice

After determining that reliability was a major concern for its customers,a pest control company translated customer expectations into behaviors and actions for its monthly sprayings of homes and businesses.Having accomplished that,the pest control company needs next to:

A) Provide feedback about performance to employees
B) Establish target levels for standards
C) Determine whether hard or soft standards are appropriate
D) Develop measurements for standards
E) Track behaviors and actions against existing standards