Banjo Bob Repairs Guitars,banjos,and Other Stringed Instruments for a Living

Multiple Choice

Banjo Bob repairs guitars,banjos,and other stringed instruments for a living.Banjo Bob promises his customers "100 percent satisfaction in every repair." Which service recovery is Banjo Bob using?

A) Make the service fail safe
B) Learn from lost customers
C) Treat customers reactively
D) Implement the service paradox
E) Use procedural fairness