Multiple Choice
Anika belongs to an Internet library,which lets her trade books she no longer wants for like-valued items she does want.Most members follow the rules of the Web site,but a few unscrupulous members do not mail requested books because they are more interested in acquiring books than sharing them with others.Anika has the potential to experience problems with which e-service quality dimension as she trades books?
A) Assurance
B) Reliability
C) Fulfillment
D) Empathy
E) Efficiency
Correct Answer:
Verified
Correct Answer:
Verified
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