Short Answer
A hotel porter overhears a guest crying because she left a pair of newly purchased shoes at the counter of a retail store some blocks away.The porter volunteers to pick up and deliver the guest's new shoes in time for her to wear them to the banquet at 7 p.m.The porter is trying to make the service encounter memorable.This type of action is in response to what service theme?
Correct Answer:
Verified
Correct Answer:
Verified
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