As a Teenager,Louis Spent His Summers as a Lifeguard

Multiple Choice

As a teenager,Louis spent his summers as a lifeguard.When he and his children went to swim at a public swimming pool,he noticed its lifeguards seemed to spend all of their time flirting with each other and not watching for swimmers in distress as Louis had been taught to do.Because of his __________,Louis had his children pack up their belongings and leave the pool.

A) Augmented service expectation
B) Personal service philosophy
C) Derived service expectation
D) Cultural service expectation
E) Situational factors